This column is about the process we go through to get drivers into cabs in MOCO. We don't say "hire" because these ladies and gentlemen behind the wheels are independent contractors (and we don't want to make it sound like they are employees which they are not).
First a driver has to get a Montgomery County Facecard or taxi driver's license (I got mine about a year ago so I know the process). That involves a criminal background check and fingerprints, driving record review, application, and quiz. It costs about $75 to get the license, depending on how many times you have to take the test (Drivers, please go to 51 Monroe St, 5th Floor Taxi Office or call 240-777-5800 for more information). The county taxi office has a standard for who can drive a cab.
At Sun Cab, like at many companies (but not enough of them!), we raise the bar even higher. We do our own more stringent driving record review. We have them fill out an application and complete another driver test on our company policies, procedures, and guidelines. We send them for a drug test (and do so regularly) and we give them a "first-day orientation." In our three year history, we have always had a long waitlist of drivers.
Another important element of our new driver process is our customer service and safety training classes. Each driver attends this class that is held monthly (at some of our larger companies, these classes are held 2-3 times per week because driver turnover is high). What happens during these classes? Taught by charismatic current and past drivers, we have a time-tested curriculum based on experience on the road and subject research. It includes important traffic and safety rules and guidelines, with relatable stories. The classes involve a powerpoint, handouts, and engaging discussion.
We strongly believe that our superior customer service and solid safety record is owed to our driver training, driver support, and driver "hiring."
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